CONSUMER PROTECTION INFORMATION

Home  Repairs 

Insurance Information

HOME REPAIR GUIDELINES

Home repairs after a disaster may be the most stressful time for a consumer. The following tips will assist you in identifying unlicensed contractors and con artists:

   Be extremely cautious of anyone coming to your home uninvited and offering to
      do home repairs.

   Be alert to individuals canvassing your neighborhood in an unmarked van or
      truck.

   Insist on obtaining a written estimate or contract. In fact, obtain estimates from
      several companies.

   Be sure the contract or business card has an address, telephone number and
      license numbers.

   Ask for references and check them out.

   Don't be pressured into making a quick decision.

   Insist on start and completion dates in the contract, and do not pay the final
      balance until the work is completed to your satisfaction.

   If you need to make a complaint about any contractor, please review the following
      site for information and complaint form 
      Federal Trade Commission (FTC) Consumer Form

 

INSURANCE & CLAIMS

   Report property damage to your insurance agent immediately. 

   Your agent should provide you with claim forms and arrange for an insurance
      adjuster to visit your property and assess the damage.

   Make emergency repairs and document them. 

   Keep all receipts and take photographs of the damages, before and after
      emergency repairs, to submit with your claim.

   Take precautions if the damages require you to leave your home. 

   Secure your property. 

   Remove valuable items.

   Lock windows and doors. 

   Contact your insurance agent and leave a phone number where you can be
      reached.

SIX QUESTIONS ABOUT YOUR HOMEOWNERS COVERAGE

  1. Q - How much property coverage do you have?
    A -Your house should be insured for at least 80 percent of its value, not including the land.  If you have other structures on your property, such as a detached garage or a screen enclosure, see if they are covered.  Some companies will not insure screen enclosures.

Personal Property:  A guideline is to have personal property insured for about half of your home's value, but you may need more if your furnishings are especially valuable.  Lower limits typically apply to jewelry, electronics, guns and business equipment unless you opt for extra coverage.

Loss of Use:  This is a standard policy feature that covers extra costs if you have to move out of your house while damages are repaired.

  1. Q - Is your coverage replacement cost or actual cash value?
    A - Replacement cost pays for a new roof if yours is blown away.  Actual cash value deducts depreciation based on the age of your roof,  For replacement coverage, your house generally must be insured for at least 80 percent of its value.  Some policies care capped at your policy limits, while others offer "extended" replacement, which will pay 20 to 15 percent above those limits if needed.  Even if you have replacement coverage on your house, your personal property may be insured for actual cash value.  If you don't have replacement coverage, ask your agent how much more it would cost.

  2. Q - Which catastrophes are covered?
    A - All policies cover losses from fire, lightning, explosions, riots, smoke, sinkholes, vandalism, theft, volcanoes, and aircraft or vehicles crashing into your house. Many cover additional perils such as damages from falling  objects, freezing and burst water pipes. Most policies cover wind damage, including hurricane damage, but if you live in certain costal areas, you may have to buy separate wind damage policy from Citizens Property Insurance Corp. to get coverage.  Policies typically exclude damages from flood, was, earthquakes and nuclear accidents. For flood coverage, you must buy a separate flood insurance policy.

  3. Q - What are your liability limits?
    A - How much would your policy pay if someone is injured on your property?  Do you need more to protect your assets from curt judgments in case you are sued for damages?  Check for lower limits and exclusions for animal bites and injuries related to certain equipment such as trampolines, diving boards, watercraft and off-road vehicles.

  4. Q - How big is your deductible?
    A
    - Most polices have a $500 or $1,000 deductible for claims other than those related to hurricanes.  When the National Hurricane Center declares a hurricane watch or warning in Florida, the deductible for windstorm claims increases to 2 percent of the insured value for most polices in affected areas.  You could reduce your premium by increasing your deductible for non-hurricane
    claims.

  5. Q - What does renters insurance cover?
    A - It generally covers contents and living expense if your apartment or house is no longer livable.(Your lease might not require your landlord to find you alternate housing.)

 

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